Hospitality and Service
In today’s competitive environment, it is not enough to deliver great service. Great service must be delivered with great hospitality. Both are critically important. Some might ask – how do the two differ? Service is the steps we take to provide the guest with what they want, how they want it and when they want it. Hospitality defines how we deliver these steps of service. Hospitality creates the emotional connection with our guests that develops loyalty and encourages them to return.
HR Aligned Design works with you to develop the steps of service and hospitality behaviors that ensure memorable guest experiences. We create tools and programs to communicate, train and reinforce these behaviors as well as train your leaders to develop internal cultures of hospitality to support their teams in consistently delivering great service and hospitality.